REFUND AND RETURN POLICY
(This policy applies to Walk-in and Call-in Customer / Third-Party Delivery Orders only)
We believe in customer satisfaction and we are committed to provide the best of food and services at all times. We request you to go through our Refund & Return Policy and you may call us or mail to us for any query that you may have in regard to our Restaurant or Third Party Delivery Company.
Food Orders
Preparation of your order would begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant.
Food Order Error
We sincerely apologize for the food you receive is different and not according to your order. Please call us or your Third-Party Delivery Company as soon you notice about such error in order placed and food received. You may come to pick up the correct food item.
For Cash payments, you will be asked to pay difference of the balance if the new food item has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food item received in error. In some cases, we may offer you a store credit.
Food Order Incomplete
In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us or your Third-Party Delivery Service as soon as you notice that any food items were not received in your order. You may cancel the missed food item(s) before we prepare it without any question, and we will refund the amount to a credit card or we will refund you with a store credit. No cash refunds.
Please note: We do provide courtesy items such as disposable containers, boxes, forks, spoons etc. when requested for free. If we mistakenly omit a free courtesy item you are welcome to let us know so we may address the issue with our staff, however, we cannot provide discounts, refunds or store credit.
Food Dissatisfaction
We cook our food fresh to order with only the finest and freshest ingredients. Refunds are not typically provided for food that a guest simply does not like. Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted and other similar circumstances. Please call us immediately if you receive unsatisfactory food caused by a dislike or objects in the food. We will need the food returned in the original container(s) so we may investigate and deal with the issue. We will prepare you a new food order. If you do not wish to receive a new dish, we may refund the amount to a credit card or we will refund you with a store credit only after we receive the food in the original container(s) and have confirmed the error to the discretion of the manager on duty.
Spice Level
We offer a choice of spice levels (Mild, Medium, Hot, and Thai Hot) but spice can be different for everyone. We usually suggest that you are on the side of caution and choose a lower spice level because you can add spice in, but can’t remove it out. We do not offer discounts or refunds for a preferred different spice level, but please let us know if you’d like us to add a side of ground chili, chili sauce or Sriracha for you, charges applicable.
Dislikes
We understand that some things aren’t for everyone and welcome feedback from our customers. We offer a diverse selection and would love for you to come back and try something new. In some cases we may offer a small courtesy discount for your next visit or we may offer for you to exchange your dish for an item of equal or lesser value in lieu of a refund. We will need the food returned in the original container(s) so we may confirm our preparation was correct. In the case of exchanged food, you may come to pick up the food or we can put your new order in our delivery queue with a standard delivery charge and in accordance with our redeliver policy below.
Cancel Order
Sorry, we cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared. We cannot provide any refund or store credit for non-food items or beverages.
Delivery Delay
We understand that everyone is hungry when they call us and we promise we’re trying our best to get the food to you as quickly as we can. In the rare occasion something can occur out of our hands that delays our delivery riders, we sincerely apologize if this occurs. If your delivery order has been exceedingly delayed, we will provide a 15 % discount to your order.
Order Cancelled Delivery Partner
It’s possible your Delivery Partner might cancel the delivery if they’re unable to find or reach you. When they arrive at your delivery address, they’re prompted to contact you so it’s a good idea to keep your phone nearby when you’re expecting the food to arrive. If a Delivery Partner made a reasonable effort to contact you after arriving at your requested location, you may not be eligible for a refund.
Complimentary Food
Extremely sorry, we cannot provide a refund or cash value on any complimentary food.
As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses any of the Return & Refund Policy we, unfortunately, will not be able to conduct future business with the customer so that we may continue to provide excellent and quality food and service for you and our other wonderful and frequent patrons.
Please note:
We strive and are commited to prepare and package our pick up items to preserve the high quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged.
If 25% or more of the food has been consumed or removed we cannot issue any discount, refund or store credit. If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund or store credit. Also, we will only prepare a second food order in all situation and we will not prepare a third order replacement.
Redeliver policy – If your original order was received via delivery, we can redeliver to the same address only. We will send out the corrected food as quickly as possible but cannot guarantee an exact delivery time. We cannot provide refunds on the original delivery charge or delivery rider tips. No additional delivery fees will incur. Our delivery riders strive to provide great customer service, but please direct any questions or concerns to the manager on duty by calling the restaurant.
In the occasion that we need to come pick up an item from you, we will send out a delivery rider to your location within our limited delivery area from the restaurant. Delivery riders will be sent when there are no additional orders in delivery queue and as such may occur up to 45 min after open restaurant hours. No additional delivery fees will incur. To receive any discount, refund or store credit the food must be returned in its original container(s).