Know About
Our Policy
REFUND AND RETURN POLICY
(This policy applies to Walk-in and Call-in Customer / Third-Party Delivery Orders only)
We believe in customer satisfaction and we are committed to provide the best of food and services at all times. We request you to go through our Refund & Return Policy and you may call us or mail to us for any query that you may have in regard to our Restaurant or Third Party Delivery Company.
Food Orders
Preparation of your order would begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant.
Food Order Error
We sincerely apologize for the food you receive is different and not according to your order. Please call us or your Third-Party Delivery Company as soon you notice about such error in order placed and food received. You may come to pick up the correct food item.
For Cash payments, you will be asked to pay difference of the balance if the new food item has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food item received in error. In some cases, we may offer you a store credit.
Food Order Incomplete
In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us or your Third-Party Delivery Service as soon as you notice that any food items were not received in your order. You may cancel the missed food item(s) before we prepare it without any question, and we will refund the amount to a credit card or we will refund you with a store credit. No cash refunds.
Please note: We do provide courtesy items such as disposable containers, boxes, forks, spoons etc. when requested for free. If we mistakenly omit a free courtesy item you are welcome to let us know so we may address the issue with our staff, however, we cannot provide discounts, refunds or store credit.
Food Dissatisfaction
We cook our food fresh to order with only the finest and freshest ingredients. Refunds are not typically provided for food that a guest simply does not like. Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted and other similar circumstances. Please call us immediately if you receive unsatisfactory food caused by a dislike or objects in the food. We will need the food returned in the original container(s) so we may investigate and deal with the issue. We will prepare you a new food order. If you do not wish to receive a new dish, we may refund the amount to a credit card or we will refund you with a store credit only after we receive the food in the original container(s) and have confirmed the error to the discretion of the manager on duty.
Spice Level
We offer a choice of spice levels (Mild, Medium, Hot, and Thai Hot) but spice can be different for everyone. We usually suggest that you are on the side of caution and choose a lower spice level because you can add spice in, but can’t remove it out. We do not offer discounts or refunds for a preferred different spice level, but please let us know if you’d like us to add a side of ground chili, chili sauce or Sriracha for you, charges applicable.
Dislikes
We understand that some things aren’t for everyone and welcome feedback from our customers. We offer a diverse selection and would love for you to come back and try something new. In some cases we may offer a small courtesy discount for your next visit or we may offer for you to exchange your dish for an item of equal or lesser value in lieu of a refund. We will need the food returned in the original container(s) so we may confirm our preparation was correct. In the case of exchanged food, you may come to pick up the food or we can put your new order in our delivery queue with a standard delivery charge and in accordance with our redeliver policy below.
Cancel Order
Sorry, we cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared. We cannot provide any refund or store credit for non-food items or beverages.
Delivery Delay
We understand that everyone is hungry when they call us and we promise we’re trying our best to get the food to you as quickly as we can. In the rare occasion something can occur out of our hands that delays our delivery riders, we sincerely apologize if this occurs. If your delivery order has been exceedingly delayed, we will provide a 15 % discount to your order.
Order Cancelled Delivery Partner
It’s possible your Delivery Partner might cancel the delivery if they’re unable to find or reach you. When they arrive at your delivery address, they’re prompted to contact you so it’s a good idea to keep your phone nearby when you’re expecting the food to arrive. If a Delivery Partner made a reasonable effort to contact you after arriving at your requested location, you may not be eligible for a refund.
Complimentary Food
Extremely sorry, we cannot provide a refund or cash value on any complimentary food.
As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses any of the Return & Refund Policy we, unfortunately, will not be able to conduct future business with the customer so that we may continue to provide excellent and quality food and service for you and our other wonderful and frequent patrons.
Please note:
We strive and are commited to prepare and package our pick up items to preserve the high quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged.
If 25% or more of the food has been consumed or removed we cannot issue any discount, refund or store credit. If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund or store credit. Also, we will only prepare a second food order in all situation and we will not prepare a third order replacement.
Redeliver policy – If your original order was received via delivery, we can redeliver to the same address only. We will send out the corrected food as quickly as possible but cannot guarantee an exact delivery time. We cannot provide refunds on the original delivery charge or delivery rider tips. No additional delivery fees will incur. Our delivery riders strive to provide great customer service, but please direct any questions or concerns to the manager on duty by calling the restaurant.
In the occasion that we need to come pick up an item from you, we will send out a delivery rider to your location within our limited delivery area from the restaurant. Delivery riders will be sent when there are no additional orders in delivery queue and as such may occur up to 45 min after open restaurant hours. No additional delivery fees will incur. To receive any discount, refund or store credit the food must be returned in its original container(s).
TERMS & CONDITIONS
Here are all the major terms and conditions regarding our services at La Benito.
Sign in terms
When you sign in to our website, you agree to the terms and conditions that we have. The terms and conditions apply to the transactions related to the services. You give us necessary information related to the address, contact, email, and others for the service purposes.
Prices of the products
By placing your order, you become liable for the prices of the ordered items along with the associated taxes. We provide you a clear knowledge of the prices along with the taxes included at the time of the order placement. Hence, you should clear all your doubts about the prices in the first place.
Delivery terms
We have a set radius of services in various locations. We require your address in the location and contact details to deliver the food within the given period of time. The policy of delivering fresh food requires you to give us the necessary time to send your orders.
Payment methods
There are several payment methods available when you are using La Benito’s services. The methods are safe and secure. So, you can pick any of the available choices and make the payments.
Call us for assistance
If you have more questions related to our terms and conditions, feel free to give us a call. Our team is always there to clear your doubts and help you leverage our services.
Keep enjoying delicious food at your own place with La Benito!
PRIVACY POLICY
At La Benito, we are committed to protecting your privacy as an online visitor to our website. We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you. Please read our Privacy Policy below carefully.
You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure server. La Benito’s secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorized use or access. Credit Card information is not stored by us on our servers.
STORAGE AND SECURITY OF YOUR INFORMATION
We receive and store information you enter on our website or give us in any other way from time to time. You may provide basic contact information such as your name, date of birth, phone number, address, and email address to enable us to send information or process your product order and we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with our customer support.
We may use personal information collected from you for the purpose of providing you with updates regarding our website and information in the form of a newsletter. This will only apply if you have registered or subscribed to such publications by registering your details with us. However, if you wish to cease receiving any such information you may let us know either by email or unsubscribing at any time and your request will be actioned immediately.
Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect our copyright, trademarks and other legal rights.
We respect the privacy of our online visitors. We may collect information on or through this website that can personally identify you. For example, we collect personally identifiable information which you volunteer to us to respond to visitor questions and comments about us and our products and services, and to mail e-newsletters (“Personal Data”).
We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. We will not knowingly share any of your Personal Data with any third party other than our service providers who assist us in providing the information and/or services we are providing to you. To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy. Please contact us if you require specific details.
Any non-personal information, communications and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.
COOKIES
A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.
Our website uses cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
DISCLOSURE OF YOUR INFORMATION
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of La Benito, our customers or third parties.
If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose your information in good faith and where required by any of the above circumstances.
THIRD PARTIES
We do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of La Benito, our customers or third parties or if required by law.
We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.
SECURITY
We are committed to ensure the security, integrity and privacy of personal information submitted to our website, and we periodically update our security measures in light of current technologies.
LINKS
This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.
LEGAL DISCLAIMER
In addition to our rights of disclosure as mentioned hereinabove, we may also disclose the Data when required by law or court order, or as requested by other government or law enforcement authorities, or in the good faith that disclosure is otherwise necessary or advisable including and without limitation to protect the rights or properties of La Benito. This also applies when we have reason to believe that disclosing the Data is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
CONTENTS
The information and material contained in this site are for general references only. La Benito disclaims any warranty or representation of any kind, express or implied, as to any matter whatsoever relating to this site or any linked site. To the fullest extent allowed by law, La Benito shall accept no responsibility or liability in respect of any loss or damage howsoever arising.
Use of or visit this site does not constitute any binding contract over any goods and services provided by La Benito, nor does it constitute an offer of any goods and services provided by La Benito. Goods and services is only available in India and any offer to purchase goods or to retain services from La Benito are subject to acceptance by La Benito and in accordance with specific terms and conditions on which they are offered.
COPYRIGHT & TRADEMARK
The name and brand La Benito, all contents and branded logos of this website are registered under Trade Mark Act, 1999 (Section 18 (1), Rule 25 (2) : Maximus Foods, 103, Shantanam, Near TBZ, Opp Yes Bank, Inox Road, Race Course, Vadodara 390007, Gujarat, India. All rights reserved.
La Benito branded website may contain or reference trademarks, patents, copyrighted materials, trade secrets, technologies, products, processes or other intellectual property or proprietary rights of La Benito and/or other parties. No license to or right in any such trademarks, patents, copyrighted materials, trade secrets, technologies, products, processes and other intellectual property or proprietary rights of La Benito and/or other parties is granted to or conferred upon you.
APPLICABLE LAW & JURISDICTION
This Privacy Policy shall be governed and construed in all respects by the laws of Republic of India and will be restricted to Vadodara Jurisdiction under the Gujarat High Court and any difference or dispute arising out of or in connection with this Privacy Policy in any respect shall be submitted to the exclusive Courts of Vadodara Jurisdiction under the Gujarat High Court.
AMENDS OR UPDATES TO THE PRIVACY POLICY
La Benito reserves full rights to amend or update this Privacy Policy unilaterally from time to time as it sees fit or necessary to meet any change in any of the relevant laws or the regulatory environment, or business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers or to meet any other purposes. Updated versions will be posted to our web site and date stamped so that you are always aware of when the Privacy Policy was last updated. The whole contents of this Privacy Policy will then be construed accordingly in conjunction with such amended or updated versions.
If you still have further questions or concerns about our Privacy Policy or how we collect, handle or use your personal information, please contact us through the contact information provided on this site.